Terms and Conditions

Bed & Breakfast Terms and Conditions

  1. Booking

    A booking is accepted by us, upon receipt of a non-refundable 30%. You will receive a confirmation of booking by letter or email.  The balance is payable on or before departure.We are sorry but we do not accept children under the age of 12.

  2. Payment

    We accept payment by bank transfer, cheque and most credit and debit cards, excluding American Express.
    Cheques made payable to Llainfran Holidays
    Payments by BACS should be made to the following Lloyds Bank account:Llainfran Holidays
    30-98-97
    53280068Please use your name as the reference when making a payment to help us track and correctly allocate payments made

  3. Cancellation

    If unfortunately you need to cancel, to avoid a cancellation charge we must be informed of the need to cancel in writing; by email or letter, to be received by us at least 14 days prior to 16:00hrs on your planned arrival date.If you cancel within 14 days prior to your planned arrival date then we will take all reasonable steps to re-let your room. If we are unable to do so then regrettably we will charge the full amount of your stay to the card details given at the time of booking. If we do re-let the accommodation at a lower rate then we will charge you for the shortfall.When a refund is possible an administration fee of £15.00, any commission paid to a third party, or any other expenses incurred by us in re-letting the room, will be deducted from the refund.We strongly recommend that you take out your own travel/cancellation insurance to cover this eventuality.

  4. Single occupancy

    Single occupancy rates may apply depending on season and room availability. Single occupancy rates do not apply during weeks when a Bank Holiday falls, or from 12th July to 6th September, when the full double occupancy rate will be charged. Special Offer discounts do not apply to single occupancy rates.

  5. Arrival time

    Check-in time is from 4.00pm. Please inform us if you are going to arrive later than 7.00pm. Earlier arrival may be possible by special arrangement, at the discretion of the management. Rooms are allocated on arrival.

  6. Check-out

    Rooms are to be vacated before 11.00am on the day of departure.  Later departure may be possible by special arrangement, at the discretion of the management.

  7. Smoking policy

    In the interests of the health and welfare of all our guests and staff, we promote Llainfran as a healthy, non smoking environment.In accordance with no-smoking legislation, Llainfran House and cottages are smoke free premises. Smoking (and this includes e-cigarettes) is not permitted. Smoking within any rooms will incur an additional cleaning charge of £150.

  8. Vegetarian Breakfast

    We are a vegetarian/vegan establishment. Breakfast is served between 8.00am and 9.30am. Since all our breakfasts are freshly cooked, please advise your preferred breakfast time the previous evening to assist us. During busy periods, we may need to allocate guests specific times for breakfast. We cater for gluten intolerances.

    The Covid-19 pandemic has brough about specific challenges in ensuring our guests and staff remain safe throughout your stay, including in the dining room. To achieve social distancing during busy periods, we are having to allocate breakfast times to ensure guests enjoy a relaxing and enjoyable breakfast. In line with current government guidance, guests are required to wear face coverings whilst moving around the house. You do not need to wear them when you are seated for breakfast.

    Please give at least 7 days notice of any special dietary requirements and/or allergies.

  9. Food in Rooms

    We respectfully ask guests not to consume prepared meals, or takeaway hot food within bedrooms.

  10. Pets

    We are unable to accept pets, except for Guide Dogs.

  11. Disabilities

    We welcome all guests with disabilities and will do our very best to accommodate any special needs. Our Accessibility Statement in on our website.  For Health and Safety reasons, we ask that any guest who is not totally self-caring is not left alone on the property

  12. Season

    We are open from May until near the end of September.
    We have a minimum stay requirement of 2 nights throughout this period.

  13. Loss or damage to property.

    Llainfran accepts no responsibility for loss or damage of property, vehicles or vehicle contents belonging to guests during their occupancy.

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